ISO certification, when it was introduced to freight forwarding during the nineties, received a luke warm reception. Initially it was only the international companies that forced the process on their South African subsidiaries.

After a while, some of the medium sized companies saw the benefits of operating to pre-determined standards of performance. Some large importers will not work with a freight agent that did not have ISO certification.

In-depth knowledge of freight forwarding and Customs clearance procedures makes Christopher Richards Consultancy eminently qualified to write and structure ISO 9001 : 2008 quality systems for certification by any of the internationally accredited certification bodies.

Eight companies can testify to this.